Client Service Agreement: Collectively, all the above people or businesses entering this Agreement will be referred to as the "Parties."

Purpose of the Agreement: Client wishes to hire RGS to provide services relating to Client's calligraphy and design needs as detailed in this Agreement. RGS has agreed to provide such services according to the terms of this Agreement.

Proofing Process: 

• Please allow ample time to complete project. Taking proofing and assembly time into consideration
• If proofs or information are not turned around within 3 business days, your workflow may be subject to interruption by other standing projects.
• Two rounds of revisions are included with your order. Additional revisions will incur additional charges, billed separately.
• Please note, with more rounds of revisions, the completion date will be pushed back.
• If at any time, the project changes to an extent that substantially alters the specifications as described in the original proposal, a proposal revision memo will be sent to Client and a revised fee will be agreed upon by both RGS and Client before project moves forward.
• It is extremely important to thoroughly check proofs for correct times, dates and spelling of all words, including names and places, in addition to design elements. It is the client’s responsibility to review that every detail is correct, including spelling, grammar and punctuation.
• A final proof will be provided for client’s approval. Once approval is received, the Client gives RGS the permission to print all pieces as they appear on final proof.  
• No changes can be made and RGS will not be held responsible for any errors found after your approval.
• After Client’s final approval is received, materials are ordered and the project goes into production.
• Once the order moves into production after final approval, errors will be corrected at Client’s expense.

Printing: Due to the nature of printing (laying ink of paper) ink colors (especially dark or saturated hues) may rub onto other cards in transit.

Color Discrepancies: Colors viewed on screen may vary slightly on the physical product. To ensure you love the print styles + colors, we recommend ordering our Sample Pack before making your final selections.

Damages and issues: Upon receiving your order, please take a moment to carefully inspect everything. If you notice any defects, damage, or if you've received the wrong item, reach out to us within 5 business days. You can email us at hello@rosegoldstudio.com with the details, and we’ll be sure to evaluate the issue and make things right for you as quickly as possible.

Exceptions / refunds / non-returnable items: Due to the bespoke nature of our products and the advance preparation of materials upon order placement, we are unable to accept returns, refunds, exchanges, or cancellations on custom or personalized items. However, in the event of a printing error on our part, we will happily reprint and reship your item at no additional cost.

For non-custom items, we accept returns within 14 days of delivery. To initiate a return, please contact us at hello@rosegoldstudio.com. Items must be unused and in their original packaging. Once we receive your return, processing typically takes 5-7 business days, and you will be notified via email. Please allow additional time for refunds to reflect on your original payment method, which can take up to 10 business days depending on your bank.

Kindly note: If a proof containing an error was approved by you, any reprint will incur additional costs that will be your responsibility.

Order Acceptance and Cancellation: We reserve the right to accept or cancel any order at our discretion. Orders may be canceled due to limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information. You will be refunded and notified if this occurs.

Client has spent a satisfactory amount of time reviewing RGS's work and has a reasonable expectation that RGS will perform the Services in a similar manner and style unless otherwise specified in this Agreement.

Terms of Use: Vendor grants to Client a non-exclusive license of product(s) produced with and for Client for personal use only so long as Client provides Vendor with attribution each time Client uses Vendor’s property. Personal use includes, but is not limited to, use within the following contexts:

• In photos on Client’s personal social media pages or profiles.
  
• In personal creations, such as a scrapbook or personal gift.
  
• In personal communications, such as a family newsletter or email or holiday card.

Consistency: RGS will use reasonable efforts to ensure Client's desired Services are produced in a style and manner consistent with RGS's current portfolio and RGS will try to incorporate any reasonable suggestion made by Client. However, Client understands and agrees that:

Every client and wedding is different, with different tastes, budgets, and needs; Calligraphy and Design services are often a subjective art and RGS has a unique vision, with an ever-evolving style and technique; RGS will use its artistic judgment when providing Services for Client, which may not include strict adherence to Client’s suggestions; Although RGS will use reasonable efforts to incorporate Client’s suggestions and desires when providing Client with the Services, RGS shall have final say regarding the aesthetic judgment and artistic quality of the Services; Dissatisfaction with RGS's aesthetic judgment or artistic ability are not valid reasons for termination of this Agreement or request of any monies returned.

Calligraphy: The nature of hand addressed envelopes will vary from that of printed addresses. Each address will vary depending on the letters, length or names, street names, city and state length and will visually appear different from one another when compared. Addresses with 4 to 5 lines of text will look different from those with fewer. Please have this expectation set when ordering calligraphy. Each envelope is a single work of art and must be appreciated as such.

Address List: RGS will provide a template for guest addresses. Guest Addresses will be written exactly as they appear on provided list from Client. RGS will not make etiquette or spelling corrections. If Client wishes RGS to prepare and/or make edits to guest list for calligraphy or address printing, additional charges will be billed separately.

Public Display of Designs:

• RGS retains the right to display, photograph, distribute and/or publish any designs for the purpose of RGS’s promotional and marketing needs, via the Internet, social media pages and in RGS portfolio.
• RGS will be sensitive to protect the client’s personal addresses when displaying these materials.
• RGS may display images provided by the client’s event photographer on RGS online sources and will credit the photographer for any/all images used.
• Client agrees to credit all publically displayed, blog, website (including Facebook & other social media) or newspaper submissions of any imagery including RGS original designs with credit to RGS. Please ‘Like’ our Facebook page and follow us on Instagram (@rosegoldstudio) so we can ‘tag’ you in any Facebook or blog posts relevant to custom designs.

Rose Gold Studio (RGS) is not responsible for items lost, damaged, stolen, unreadable, or undeliverable by the mail or parcel carrier. Once the product leaves our studio, all responsibility for safe delivery rests with the shipping provider.

Mailing Liability:

• RGS assumes no responsibility for any damage to products caused by the mail/parcel carrier while in transit.
• RGS is not liable for final postage rates, weights, or the acceptance of items by mail carriers. We recommend taking a complete suite to USPS for weighing to determine the correct postage, as invitations often require 2oz or 3oz stamps.
• The USPS reads envelopes electronically, and certain calligraphy styles may be more difficult to read by machine. If the address cannot be read electronically, it may be hand-inspected and, if undeliverable, returned to the return address. RGS is not responsible for reprinting, resending, or reimbursing undelivered invitations.

Shipping Methods & Responsibility:

• Shipping is carried out based on the method chosen at checkout. We offer several options, including standard, expedited shipping, and local pickup (handling fee applies).
• Shipping costs and delivery times vary based on the method and destination and will be calculated during checkout.
• RGS is not responsible for delays, loss, or damage during shipment, which are subject to the shipping provider’s terms and conditions.
• International orders may be subject to customs duties, taxes, and other fees, which are the responsibility of the recipient. These charges may also affect shipping times.

Processing and Delivery Time:

• Processing times vary depending on the product's availability and customization requests. Design work and production will begin only after all necessary information is provided (e.g., event details, photos). Any delays in providing this information may impact production timelines.
• Delivery times depend on the chosen shipping method and are subject to potential delays beyond our control, such as extreme weather or processing backlogs.

Order Tracking:
Once your order has shipped, you’ll receive a confirmation email with tracking information, allowing you to monitor the shipment's status and estimated delivery date.

White Ink Printing Notice
Please note that while white ink printing adds a beautiful, elegant touch to your invitations, it may occasionally result in slightly longer delivery times through USPS. Although we have successfully mailed white ink printed pieces without issue, there is a possibility that the white ink can be more difficult for USPS scanning systems to process, which could lead to minor delays. We recommend allowing extra time for mailing when choosing white ink for your suite to ensure it arrives on time.

COPYRIGHTS

Any artwork or photos sent by Client will have permission from the rightful owner to use any images and/or data provided by Client for inclusion in its material including but not limited to photos, fonts, ideas, and imagery. Client will hold harmless, protect, and defend RGS from any claim or suit arising from the use of any provided work. RGS will create original artwork or will lawfully acquire any fonts or artwork necessary to complete assigned tasks. 

All designs, images, artworks, and products showcased, advertised, or sold on this website, or incorporated into any ordered item, are the exclusive property and copyright of Rose Gold Studio, unless explicitly stated otherwise. Similarly, all designs, images, and artworks utilized or conveyed during the proofing phase remain the sole property and copyright of Rose Gold Studio. These assets may not be utilized for personal use, reproduction, creation of derivative works, or any other purpose. All content on this website is copyrighted upon creation and is subject to the United States Copyright Act of 1976 (USCA). No design, image, artwork, or product sold on this website, or provided to you during any stage of the design process, shall be considered a work made for hire under the USCA unless explicitly specified otherwise. Any intellectual property disputes shall be adjudicated in the United States District Court for the Northern District of Ohio, Eastern Division.

In the event that any copyrighted work(s) are created as a result of the Services provided by RGS in accordance with this Agreement, RGS owns all copyrights in any and all work(s) it creates or produces pursuant to federal copyright law (Title 17, Chapter 2, Section 201-02 of the United States Code), whether registered or unregistered. Any and all products, whether tangible or intangible, produced or created in connection with, or in the process of fulfilling this Agreement, are expressly and solely owned by Vendor and may be used in the reasonable course of RGS’s business. Any elements of text, graphics, photos, contents, trademarks, or other artwork furnished to client for inclusion in designs are owned by RGS. Sketches and ideas not used in final product remain intellectual property of RGS. Unless a purchase of “All Rights” is negotiated with RGS, the client may not use or reproduce the design or images therein for a purpose other than the one(s) originally stipulated. If the client wishes to use the design and/or any portion or image RGS has created, the client must contact RGS to arrange for a transfer of rights and any applicable fees before proceeding.  

PRICING

Pricing and Payment Terms: Website prices are subject to change without notice. Payment is required at the time of purchase. By making a purchase, you confirm that you have the authority to use the credit card provided for payment.

All prices listed on this website reflect the full retail price in United States dollars. We are obligated to collect sales tax, irrespective of your state of residence, as per the ruling in South Dakota v. Wayfair. 

LIMIT of LIABILITY

Force Majeure: Notwithstanding the above, either party may choose to be excused of any further performance obligations in the event of a disastrous occurrence outside the control of either party, such as, but not limited to:

A natural disaster (fires, explosions, earthquakes, hurricane, flooding, storms or infestation); or
War, Invasion, Act of Foreign Enemies, Embargo, or other Hostility (whether declared or not); or
Any hazardous situation created outside the control of either party such as a riot, disorder, nuclear leak or explosion, or act or threat of terrorism.

Failure to Perform Services: In the event Vendor cannot or will not perform its obligations in any or all parts of this Agreement, it (or a responsible party) will:

Immediately give Notice to Client via the Notice provisions detailed in this Agreement; and
Issue a refund or credit based on a reasonably accurate percentage of Services rendered; and
Excuse Client of any further performance and/or payment obligations in this Agreement.

Maximum Damages: Client agrees that the maximum amount of damages he or she is entitled to in any claim relating to this Agreement or Services provided in this Agreement are not to exceed the Total Cost of Services provided by Vendor.

Indemnification: Client agrees to indemnify, defend and hold harmless Vendor and its affiliates, employees, agents and independent contractors for any injury, property damage, liability, claim or other cause of action arising out of or related to Services and/or product(s) Vendor provides to Client.

 

Privacy Policy: We hold your privacy in high regard. To fulfill your order, we may request specific personal information, which will be utilized solely for communication and order fulfillment purposes. Your information will never be shared or sold to any third party. For comprehensive information, kindly review our Privacy Policy. This Privacy Policy describes how Rose Gold Studio ("we", "us", or "our") collects, uses, and discloses your personal information when you visit our website rosegoldstudio.com (the "Site").

Information We Collect: We collect information that you voluntarily provide to us when you interact with the Site. This may include your name, email address, postal address, phone number, and any other information you choose to provide.

We may also automatically collect certain information about your device and browsing activity on the Site using cookies and similar tracking technologies.

How We Use Your Information:

• Provide and improve the Site and our services;
  
• Communicate with you, including responding to your inquiries and providing customer support;
• Send promotional materials and communications about our products and services that may be of interest to you;
• Customize your experience on the Site; and
• Comply with legal obligations.

Sharing Your Information: We may share your information with third-party service providers that assist us in operating the Site and providing our services. We may also share your information in response to legal requests or to protect our rights or the rights of others.

Your Choices: You may opt out of receiving promotional communications from us by following the instructions provided in those communications or by contacting us directly. Please note that even if you opt out, we may still send you non-promotional communications, such as those related to your account or transactions.

Data Retention: We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Security: We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Changes to This Privacy Policy: We may update this Privacy Policy from time to time by posting a new version on the Site. We will notify you of any material changes to this Privacy Policy by posting a notice on the Site or by other means.

 If you have any questions about our policies, terms, conditions, or if you need assistance with your order, please contact us at hello@rosegoldstudio.com