Shipping policy
Shipping Policy This Shipping Policy describes how Rose Gold Studio ("we", "us", or "our") processes and delivers orders placed through our website (the "Site").
Processing Time Order processing time will vary depending on the availability of the products and customization requests.
Shipping Methods, Costs, and Responsibility: Shipping will be carried out according to the method chosen at checkout. Rose Gold Studio is not responsible for loss or delays during shipment, which are subject to the terms and conditions of the shipping provider. We offer several shipping methods for orders, including standard shipping, expedited shipping, and local pick-up upon request. Please note that local-pick up will still incur a handling fee. Shipping costs and delivery times vary depending on the selected shipping method and the destination.
Shipping costs are calculated based on the weight of the package and the shipping destination. The exact shipping cost for your order will be calculated and displayed during the checkout process.
Delivery Time Delivery times vary depending on the selected shipping method and the destination. Expedited shipping options are available for faster delivery.
Please note that delivery times are estimates and may be subject to delays due to factors beyond our control, such as processing or extreme weather conditions.
Failure to provide necessary information, such as event date or location, will halt progress on your order until all details are furnished. While we may request missing information from you, it remains your sole responsibility to ensure completion. Design work will commence only upon receipt of all required details; hence, any production timelines provided are contingent upon your provision of essential information. Should you opt to include a photograph on your item, timely submission of a high-resolution image is imperative. Delays may result if this requirement is not met, affecting both proofing and production timelines. We shall not be held liable for delays arising from insufficient information provided by you.
Order Tracking Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can use this tracking information to monitor the status of your shipment and estimate the delivery date.
International Shipping For international orders, please note that customs duties, taxes, and other fees may apply and may increase shipping time. These fees are determined by the customs authorities in the destination country and are the responsibility of the recipient. We recommend contacting your local customs office for more information about any applicable fees before placing your order.